By booking with us and sending your flowers you have read and agreed to our Terms and Conditions as stated here.
A) You as our customer give consent to allow Blooming Keepsake to preserve and design your flowers in whichever way we feel best fit, using our expert knowledge and discretion based on the selection of flowers provided to us by you.
B) We take the utmost care and pride when preserving each and every flower, but as your flowers need to be 100% dry before being encapsulated they go through a lengthy preservation process to dry and preserve them, this will mean that the colour and texture will change.
It should always be expected to see changes to your flowers as they go through the preservation process as each and every flower reacts differently. A variation in form can always be expected. This should be fully understood before proceeding with your order.
C) A 50% deposit is required to secure your booking. Once paid, 25% of your deposit is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you and arrange a full refund.
D) It is the customers responsibility to ensure that their flowers reach our studio in the best condition possible and to follow our client guide. We cannot be held responsible for any damage caused to your flowers whilst they are in transit to us via a third party.
E) If you feel strongly that you would like a certain flower/s from your bouquet or spray enclosed please let us know before and we will discuss with you if it is possible or not.
F) As your product is handmade we always strive to make each keepsake perfect but due to the nature of our medium it is important to understand there will be imperfections such as; but not limited to, air bubbles, transparency of petals, loose particles and a small line or lines through the center of your keepsake from production.The preservation of your flowers involves many processes and although every effort is made to make these perfect, imperfections can and do occur.
G) Any flowers/personal items which have been encapsulated cannot be removed from the Keepsake.
H) It is at the designer’s discretion as to which flowers and foliage we deem most suitable for your chosen keepsake. Please note that King Proteas and some proteas/peonies/natives/orchids in general cannot be encapsulated unless they are smaller than the chosen size keepsake as they simply do not fit, even then we cannot guarantee they will be included in your design.
- We do not send images of your flowers/ design as no photographs are permitted to be taken within our controlled environment due to the risk of UV Light and Moisture re entering. The final selection of flowers used will be at our designers discretion.
I) Any extra or remaining flowers that were not used in encapsulation will be held in our holding chambers for 2-3 weeks. After this they are disposed of without prior notice to the client.
J) Blooming Keepsakes cannot guarantee the result of the final product and therefore all encapsulations are created are at the risk of the client.
K) Due to the demand and expertise of our work we cannot guarantee a delivery date, this is estimated until your keepsake has been cast and is ready to be returned.
L) We preserve all flowers to the best of our abilities, but do not take responsibility for any poor results due to the flowers being previously damaged, sprayed or not cared for. We do not take responsibility for any chemicals, colours and sprays that may have been used by your florists prior to your event.
M) Your flowers and items that have been accepted and preserved will remain the property of Blooming Keepsakes, until they are paid for in full. Your order will not be dispatched until all monies due clear our bank.
N) In the unlikely event of disaster, Blooming Keepsakes cannot be held responsible for the loss/damage of your flowers whilst in our care due to unforeseen circumstances that are out of our control such as, but not limited to, fire, storm, loss of electricity, flood, mechanical failure or any other event beyond our control. Please note that Blooming Keepsakes liability is strictly limited to the amount of money that you have paid and no further compensation would be offered in these circumstances.
O) If your remaining invoice is not finalised within 5 weeks of it being issued to you, and without prior financial arrangement's with us, we have the right to on-sell your keepsake/s in our online shop available to the public to purchase.
P) As your items are being encapsulated in Acrylic these items will be magnified and this should be considered before ordering.
Q) Blooming Keepsakes take no responsibility for how you the customer chooses to take care and look after your keepsake once it has left our studio. Proper care as stated in our FAQ'S & Clients Guide is required to maintain your keepsake at its best.
R) Blooming Keepsakes reserves the right to include and add any minor extras to your keepsake, including but not limited to extra foliage, company branding/logo, ribbon or any other minor items which we feel will enhance your keepsake.
S) Blooming Keepsakes do not offer refunds as all orders placed are unique and handmade to suit each customer.
T) We do not accept change of mind refunds however if for some unknown reason your flowers arrive to us in an unsalvageable condition, we will contact you to arrange the best way forward, whether that be refunding your deposit or replacing your flowers with new flowers or other ones from your bouquet.
U) In the unlikely event that an incorrect order has been dispatched to you, we will endeavor to correct the error by investigating where your orb has been sent and if we cannot find it we will re-create your orb using the remaining flowers which are stored in the Holding Chambers. The client will be required to return the keepsake in the same condition and packaging as the order has been received, the new design will then be created (min 5-6 weeks)
V) Once your orb is complete you are not entitled to a refund if you are dissatisfied with the colour or texture of your flowers which is a normal result of flower preservation as set out and stated in our Terms and Conditions. This should be fully understood before proceeding with your order.
PLEASE ALWAYS READ OUR TERMS & CONDITIONS BEFORE PLACING YOUR ORDER