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  • HOW DO I BOOK MY FLOWERS IN?
    If you know what style and size keepsake you would like - You can find it under our shop menu and add that keepsake/s to your cart. Alternatively- if you are unsure on what style and size keepsake you would like right now until you have seen your blooms on your big day or you would like our guidance and recommendation, we suggest making your booking under our convenient "Pay a Deposit Only" option. This allows you to still secure your blooms' place in our preservation chambers and choose the style and size you would like later or upon the arrival of your blooms at our studio. Once you have chosen and placed your custom order through our online booking system, you will receive a Booking Confirmation Number and instructions on how to easily overnight pack and send your blooms to us, or alternatively, arrange a time to drop your flowers off at our studio.
  • WILL MY FLOWERS CHANGE DURING THE PRESERVATION PROCESS?
    Simply put, yes, all preservation methods will change the colour and texture of your blooms slightly. Although our refined preservation techniques, such as freeze drying; our high quality materials and years of experience ensures that your flowers uphold the unique qualities and attributes that you love. Floral preservation isn't meant to completley set your bouquet in time; rather, it's about bestowing upon it a stunning new lease on life, a beautiful rejuvenation that allows you to treasure your precious blooms for years ahead. All flowers are different in the way they preserve, Some common external factors that can affect the preservation of your blooms include the quality of the flowers when your florist receives them, the farms they were sourced from, the weather on your wedding day and how closely you follow our care tips and packing instructions. It is also important to note that if your florist plans to reflex your roses (to create that larger, fuller look) this will cause unrepairable damage to the petals which may show during preservation. If you have reflexed roses in your bouquet, ask your florist to leave a few of your roses in their natural form, hidden underneath your bouquet or in your table center pieces etc.
  • DO I HAVE TO BOOK IN ADVANCE?
    It is strongly advised to book your preservation in advance so that we can add your flowers into our preservation run for that week. We can only take a limited number of bookings per week and during the peak wedding season we can end up turning away disappointed brides who didn't book in time. In order to secure your spot, we require a down payment of 50% to be completed to lock in your preservation and our current pricing.
  • HOW DO I EXPRES POST MY FLOWERS TO YOU?
    We preserve flowers from all States and Territories Australia Wide. With over 85% of our clientele successfully express posting their blooms to us every year, it is safe to say that your special flowers will arrive to us safely and still in their beautiful condition if our Packing and Sending Instructions are followed correctly. VIEW HERE - www.bloomingkeepsakes.com.au/shipping - If you would like to arrange a drop off time to our Cairns studio, please contact us. - Please do not send your flowers to us unless we have received your online booking.
  • HELP - MY WEDDING OR MEMORIAL EVENT HAS ALREADY PASSED. CAN YOU STILL PRESERVE MY FLOWERS?
    If your event has recently taken place and you would like to book a last minute order, please give us a call, send us a text or an email to see if we can arrange your last minute booking. It is important to note - that we will do our best to accommodate last minute bookings but it is not always possible.
  • WHAT IF MY FLOWERS ARE STARTING TO DIE?
    We recommend sending your fresh flowers to us within 5 days of the event for best results, but depending on the flower type and condition we will consider up to 8 days old. Please text or email us a photo and we can give you our recommendation. If we feel your flowers are no longer suitable we may offer you a bouquet replica, whereas we source similar fresh flowers for you. (extra charges apply).
  • HOW DO I SELECT THE BEST SIZE KEEPSAKE FOR MY BOUQUET?
    We offer a range of different size keepsakes but often we will recommend to you our 150mm Flower Orb for the best overall display and feel of your bouquet. If you have orchids or larger type flowers such as chrissies and proteas, we may recommend a flat artwork style keepsake as they will fit and display better. If you are still unsure, we offer a book now, decide later option in our shop. There are many different factors to consider when deciding such as the overall look of your bouquet, flower types, your personal preference and budget. Take a look at our pricing guide for more inspiration www.bloomingkeepsakes.com.au/shop
  • WHAT IF I CHANGE MY MIND ABOUT THE SIZE I ORDERED?
    You can change the size of your order all the way up until we receive your blooms at our studio. This way we can be sure to preserve the right amount of flowers for your chosen design/s. After your initial order, any size changes or add-ons are subject to new pricing.
  • HOW LONG AFTER MY EVENT DO I HAVE TO GET MY FLOWERS TO YOU?
    We can take your blooms up to 8-10 days later, although it is important that we receive your fresh flowers as soon as possible after the event. - If they are already dried or artificial, we can accept them at anytime.
  • IS MY DEPOSIT REFUNDABLE?
    A 50% down payment is required to secure your booking. Once paid, 25% of your deposit is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you, offer you some other options or arrange a full refund.​
  • CAN YOU SEND HOME MY UNUSED FLOWERS?
    We choose the best flowers from your bouquet to encapsulate and leave out those that don’t preserve as well as the others. Unfortunately, we do not send any unused flowers home as they do not last outside a 100% sealed and protected environment. If you want to keep some of your flowers, we suggest not sending your whole bouquet. Many factors that are out of our control contribute to preserved flowers deteriorating very fast if not professionally sealed and protected such as atmospheric moisture reabsorption, UV light exposure; causing colour fading and also because they are so extremely fragile that one bump or drop will cause them to crumble.
  • HOW MUCH DOES IT COST?
    Our prices range from $99 to $2000 and depending on your budget we have an option for everyone. To confirm your date and make a booking all we require to get started is a $300 deposit which is then put towards your chosen keepsake style. To book in your flowers head to our Shop > Deposit Only> Add to Cart. Our method of preservation is a highly advanced method called "Dry Freezing" which ensure the best quality of preservation Australia Wide.
  • HOW LONG DOES THE PRESERVATION TAKE?
    The preservation process can take anywhere frm 6-8 months. We appreciate your patience throughout this process as it allows us to take extra time and care when working on your final pieces. Due to the demand and expertise of our work we cannot guarantee a delivery date, this is an estimate until your keepsake has been cast and is ready to be returned.
  • WHEN IS PAYMENT DUE AND HOW DOES IT WORK?
    As we only take a very limited number of orders each week a 50% down payment is required at the time of all flower preservation bookings and this will be deducted from the final price of your keepsakes. Your final invoice will be issued to you two weeks prior to your keepsakes completion date. Any upgrades, changes, add-ons and shipping, if applicable, will be added on the final invoice.
  • CAN I PURCHASE A GIFT VOUCHER?
    Of course! It is such a thoughtful gift and we make the process super easy. We can even post you a beautiful hard copy to give as a gift OR a digital version, whichever you prefer. Please contact us via email and we will get back to you with the process. hello@bloomingkeepsakes.com.au
  • DO YOU PRESERVE FLOWERS FROM OTHER EVENTS AND OCCASIONS?
    Absolutely yes! We have worked with clients to preserve flowers from their baby shower, anniversary memorial, or simply just a custom piece for themselves.
  • HOW MANY FLOWERS DO I NEED TO SEND?
    Depending on your chosen size keepsake/s, we like to say roughly 8-10 main flowers plus your foliage and dried elements if any. Very importantly don’t forget to send your foliage, as this brings your keepsake to life! Please remember though, we cannot use all of your flowers, so we will choose the best flowers and foliage for your chosen design, any leftover flowers will be recycled. Unfortunately, we cannot return any leftover blooms. The final selection of flowers used will be at our designer’s discretion. Always choose your smaller blooms to send for preservation as the smaller they are the more we can fit into your final piece.
  • HOW LONG WILL MY KEEPSAKE LAST AND DOES IT REQUIRE ANY SPECIAL CARE?
    Your flowers once encapsulated within your keepsake will last forever, as they are now 100% sealed and no humidity, bugs or moisture can ever come back into it. We use the highest quality materials and techniques available to carefully handcraft each and every keepsake, however, like all artwork, your keepsake may slightly amber over time due to many environmental elements. To help prevent this we recommend keeping them out of any direct sunlight, such as bright windows or display units. When considering a place to display your keepsake, a cool and dry place away from UV rays is necessary.
  • I AM A RETURN CUSTOMER! DO DO YOU OFFER ANY LOYALTY'S?
    We are so happy to have you as a returning customer and to thank you for choosing us again we will offer you either $50 OFF your order or a FREE Ring Cone Set added to your order! When making your booking please include your booking name and previous order number in the comments section and we will validate your booking and apply your loyalty.
  • AIR DRIED BOUQUET! - I STILL HAVE MY WEDDING BOUQUET FROM YEARS AGO. IS THERE ANYTHING YOU CAN DO WITH IT?
    Yes, we love working with air dried flower as it stops their deterioration in its tracks and allows you to display your bouquet in a new special way. The process is very similar. Please note we cannot bring flowers back to their original state and they ill be preserved as is.
  • RETURN POSTAGE-How is my order returned to me?
    Your keepsake/s will be posted home to you via Australia Post. If you do NOT confirm your return postal address with us we will send your keepsakes home to the address you provided in your original booking. All individual keepsake orders incur a cost of $24.95 for return delivery, this is added onto your final invoice. This includes Signature on Delivery. If your order is significantly larger a higher shipping cost may occur.
  • WHAT IS THE PROCESS?
    WHAT IF MY EVENT HAS ALREADY PASSED ? HOW DO I GET MY FLOWERS TO YOU ? WHAT AREAS DO YOU SERVICE ?
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