THE IMPORTANT STUFF

BLOOMING KEEPSAKES – TERMS & CONDITIONS

By booking with us and sending your flowers, you confirm you have read, understood, and agreed to the following Terms & Conditions.

A) Design & Artistic Discretion

You give consent for Blooming Keepsakes to preserve, restore, colour-enhance, and design your flowers using our expert knowledge and discretion. Your flowers will be arranged in the way we believe will achieve the best, longest-lasting result for your selected keepsakes.

If you have a strong preference for particular blooms or colours to be included, please notify us prior to preservation.

B) Flower Preservation & Natural Variations

Our preservation involves over 30 specialised steps to remove moisture and stabilise each bloom. As a result, colour, tone, and texture will change — this is a natural and unavoidable part of preservation. Every flower reacts differently based on species, age, condition, florist sprays, pigments, weather exposure, and handling.

A variation in appearance should always be expected. This must be understood before proceeding.

C) Deposits & Cancellations

A $299 Preservation Fee is required to secure your booking.

Once booked 30% of this deposit is non-refundable, unless your flowers are lost in transit.
Once your flowers arrive to our studio, 100% of this payment is non-refundable.
If flowers arrive in unsuitable condition or are unsalvageable, we will contact you with options, such as a full refund or optional replacement flowers.

D) Shipping Flowers to Us

It is the customer’s responsibility to ensure flowers are packaged correctly and posted promptly following our postal guide.
We cannot be held responsible for damage, delays, or deterioration caused during transit to us by third-party couriers.

E) Handmade Nature & Imperfections

All keepsakes are 100% handmade using natural materials. Imperfections are normal and may include:

air pockets & bubbles
bruised petal transparency
uneven or changed textures
fine lines, swirls, seams or settling marks
loose or broken natural particles
colour variations

These are not considered faults, but characteristics of handmade floral art.

F) Flower Suitability & Size Limits

We will select the most suitable blooms for your chosen keepsake.
Large flowers may not fit whole into some keepsakes and will be dismantled or pulled apart prior to design. Please consult us if unsure which size suits your flowers.

G) Images / Photo Updates

We keep handling of your preserved blooms to an absolute minimum, as flowers become extremely fragile once dehydrated. Even the slightest bump, crack, or pressure can cause bruising or breakage to petals.

For this reason, no photos or videos are taken inside our humidity-controlled preservation rooms. Opening chambers or exposing flowers more than absolutely necessary prior to sealing or embedding places them at risk of:

atmospheric moisture reabsorption
long-term mould development
insect or larval reinfestation
structural damage due to sudden temperature or humidity changes

To avoid these risks and protect the integrity of your flowers, they remain in a fully controlled environment until they are sealed, embedded, or safely stabilised for the next stage of production.

H) Unused Flowers & Leftover Materials

Blooming Keepsakes does not return unused flowers, containers, or personal items under any circumstances.

This is because:

Many blooms that do not preserve optimally, or are not required for your selected pieces, are not processed.
Extreme fragility - Preserved flowers will deteriorate extremely quickly outside of a fully sealed, controlled environment, a single bump can cause petals to shatter.
Our preservation space is limited

Unused material is held for a short period after completion, incase additional keepsake items are ordered or damage to your keepsake is reported, then they will be responsibly disposed of without notice.

If you wish to keep any portion of your bouquet, please remove those stems before sending your flowers to us.

I) Timeframes

Due to the complexity and demand for our work, all timeframes provided are estimates only.
We will update you throughout the process, but cannot guarantee a fixed completion or delivery date.

J) Pre-Existing Flower Conditions

We preserve all flowers to the best of our ability; however, we are not responsible for poor results caused by:

florist sprays, dyes, paint, pesticides
flowers that are old, wilted, bruised, mouldy, heat-damaged, or dried out
damage that occurred before or during transit

K) Ownership of Artwork Until Paid

Your preserved flowers and finished keepsakes remain the property of Blooming Keepsakes until your order is paid in full.
No items will be dispatched until all monies have cleared.

L) Events Outside Our Control

In the unlikely event of disaster (fire, storm, flood, machinery failure, loss of power, or other events beyond our control), Blooming Keepsakes’ liability is strictly limited to the amount paid by the customer. No further compensation can be offered.

M) Non-Payment Policy

If your remaining invoice is not paid — and no alternative arrangement is made — we reserve the right to cancel your order and dispose of your flowers and materials.

N) Care After Collection or Delivery

Once your keepsake leaves our studio, the responsibility for its care lies with you.
Care instructions will be provided and must be followed to maintain your piece. Natural ageing over time is expected (e.g., resin ambering, minor fading).

O) Designer Enhancements

We may add small enhancements to improve your design if required, including foliage, filler blooms, backing materials, branding or ribbon.

PAYMENTS

BOOKING DEPOSIT

A $299 deposit secures your booking.
Remaining balances are invoiced approximately 3–4 months after arrival of your flowers.

Pay in Full

You may pay in full at checkout.
Orders can be changed up until your flowers arrive at our studio.

Pay in 4

PayPal Pay-in-4 and Afterpay are available.

Postage Costs

Return postage is added to your final invoice:

$29.95–$49.95 for resin items
$170–$240 for Art frames
(Exact cost calculated after final selection.)

Once preservation has begun, you may add to (but not reduce) your order.

REFUNDS & RETURNS

Q) No Refunds on Handmade Artwork

Due to the customised and handmade nature of our work, Blooming Keepsakes does not offer refunds on completed orders or orders that have begun preservation.

R) Change of Mind

We do not offer refunds on deposits or bookings for change of mind.

If flowers arrive unsalvageable, we will contact you to discuss options including refund or flower replacement.

S) Incorrect Orders

If an incorrect keepsake is sent to you, we will investigate. If the correct item cannot be located, we will recreate your keepsake using remaining preserved flowers kept in our holding chambers or offer a refund.The incorrect item must be returned in its original condition and packaging.

T) Natural Preservation Outcomes

You are not entitled to a refund if dissatisfied with the colour, tone, or texture of your preserved flowers as these variations are normal and part of the preservation process outlined above.

BY BOOKING WITH US, YOU AGREE TO ALL TERMS & CONDITIONS ABOVE.