Our Terms and Conditions | Blooming Keepsakes

TERMS & CONDITIONS

By booking with us and sending your flowers you have read and agreed to our Terms and Conditions as stated here.

A) You as our customer give consent to allow Blooming Keepsake to preserve and design your flowers in whichever way we feel best, using our expert knowledge and discretion based on the selection of flowers provided to us by you.

B) Your flowers go through a lengthy preservation process involving over 30 individual steps to remove all traces of moisture from their cells and ensure they preserve correctly; this will mean that the colours and textures of your flowers will change. We take the utmost care and use the most advanced methods of preservation on each and every flower to ensure these changes are minimal, but every flower reacts differently, based on its age, type, colour, origin etc. A variation in form can always be expected. This should be fully understood before proceeding with your order.

C) A $300 deposit or a pay in full purchase is required to secure your booking with us. Once paid, 25% of this is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you and arrange a full refund.

D) It is the customers responsibility to ensure that their flowers reach our studio in the best condition possible and to follow our postal guide, www.bloomingkeepsakes.com.au/shipping. We cannot be held responsible for any damage caused to your flowers whilst they are in transit to us via a third party.

E) If you feel strongly that you would like a certain flower or colour featured from your Bouquet or Spray included in your finished keepsake, please let us know so we can ensure it is included.

F) Please keep in mind these items are 100% handmade. We always strive to make each keepsake as perfect as possible but due to the delicate nature of our medium it is important to understand there may be imperfections such as; but not limited to, air bubbles, transparency of petals, changes of colour and texture, loose particles and a small transparent line or lines through the center or sides of your keepsake from production. The preservation of your flowers involves many steps all done by hand and although every effort is made to make these perfect, imperfections can and do occur.

G) Any flowers/personal items which have been encapsulated cannot be removed from the Keepsake.

H) It is at the designer’s discretion as to which flowers and foliage we deem most suitable for your chosen keepsake. Please note that extra-large flowers such as King Proteas, banksias or similar sized flowers cannot be encapsulated in our smaller items such as but not restricted too; 100mm Cube, 125mm Orb, 100mm Orb, 80mm Orb, Amora etc, as they simply do not fit. Ask us what size would be suit if you're unsure.

- We do not send images of your flowers throughout the preservation process as no photographs are permitted to be taken within our humidity-controlled environment due to the risk of UV damage and Moisture reabsorption.

I) Any extra or remaining flowers that were not used in preservation will be held for a short time after completion and then disposed of without prior notice to the customer. We cannot return any unused flowers, items or containers.

J) Due to the demand and expertise of our work we cannot guarantee a delivery date, we provide you with an estimate only and keep you updated along the way.

K) We preserve all flowers to the best of our abilities, but do not take responsibility for any poor results due to the flowers being old, damaged, coloured, sprayed or not properly cared for prior to preservation. We do not take responsibility for any chemicals, colours or sprays that may have been used by your florist.

L) Your flowers and items that have been accepted and preserved will remain the property of Blooming Keepsakes, until they are paid for in full. Your order will not be dispatched until all monies due clear our bank.

M) In the unlikely event of disaster, Blooming Keepsakes cannot be held responsible for the loss/damage of your flowers whilst in our care due to unforeseen circumstances that are out of our control such as, but not limited to, fire, storm, loss of electricity, flood, mechanical failure or any other event beyond our control. Please note that Blooming Keepsakes liability is strictly limited to the amount of money that you have paid, and no further compensation would be offered in these circumstances.

N) If your remaining invoice is not finalised within 5 weeks of it being issued to you, and without prior payment arrangements with us, we have the right to cancel your order and dispose of your flowers and items.

O) Blooming Keepsakes take no responsibility for how; you the customer chooses to take care and look after your keepsake once it has left our studio. Proper care instructions are provided to you as well as shown in our FAQ'S. These must be followed to maintain your keepsake at its best. Like all artwork, your keepsake will age over time. Resin will slightly amber, and Frames will slightly fade. Following our care instructions, will help to delay this process.

P) Blooming Keepsakes reserves the right to include and add extras to your keepsake if we feel it will enhance it. Including, but not limited to, foliage, flowers, branding and/or ribbon.

Payment/s

DEPOSIT - A $300 deposit is required to secure your booking and can be made directly through our website. Once your flowers arrive to our studio, we will contact you to confirm with you your chosen selection of keepsakes.

The balance of your order, minus your deposit, is due approximately 3-4 months later. We will contact you via email to arrange final payment with you.

Alternatively, if you would like to pay your balance sooner, please get in contact with us and this can be arranged.

Pay In full- If you know what keepsake/s you would like already, you can add these to you cart and checkout which will also secure your preservation booking with us.

If you pay in full and then change your mind on your selected keepsake/s, you can still change your order, up until we receive your flowers at our studio by emailing us.

Pay in 4 - We offer both Afterpay and Paypal at checkout.

Any remaining balance will be issued to you via an invoice.
Return Postage may be between $26.95 and $36.95 for Resin/Small pressed frames and $170-$240 for Museum frames. This will be calculated after final selection of your keepsakes and will be added to your invoice.
Once we have started preservation on your flowers, you can add too, but not reduce the size of your order.

REFUNDS / RETURNS

Q) Due to the nature of our artwork; Blooming Keepsakes do not offer refunds on completed orders or orders that have started preservation. All orders placed are unique and handmade to suit each customer therefore cannot be returned.

R) We do not accept "change of mind" refunds on deposits or bookings, however if for some unknown reason your flowers arrive to us in an unsalvageable condition, we will contact you to arrange the best way forward, whether that be refunding your balance/deposit or replacing your flowers with new flowers or other ones from your bouquet.

S) In the unlikely event that an incorrect order has been dispatched to you, we will endeavor to correct the error by investigating where your keepsake has been sent and if we cannot find it we will re-create your keepake using the remaining flowers which are stored in our Holding Chambers. The client will be required to return the keepsake in the same condition and packaging as the order has been received, the new design will then be created.

T) Once your keepsake is complete you are not entitled to a refund if you are dissatisfied with the colour or texture of your flowers which is a normal result of flower preservation as set out and stated in our Terms and Conditions. This should be fully understood before proceeding with your order.

BY BOOKING WITH US YOU AGREE TO OUR TERMS & CONDITIONS

Your flowers ~ In bloom for a lifetime TM

BLOOMING KEEPSAKES

SERVICING AUSTRALIA WIDE

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TERMS & CONDITIONS

A) You as our customer give consent to allow Blooming Keepsake to preserve and design your flowers in whichever way we feel best, using our expert knowledge and discretion based on the selection of flowers provided to us by you.

C) A $300 deposit or a pay in full purchase is required to secure your booking with us. Once paid, 25% of this is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you and arrange a full refund.

E) If you feel strongly that you would like a certain flower or colour featured from your Bouquet or Spray included in your finished keepsake, please let us know so we can ensure it is included.

G) Any flowers/personal items which have been encapsulated cannot be removed from the Keepsake.

- We do not send images of your flowers throughout the preservation process as no photographs are permitted to be taken within our humidity-controlled environment due to the risk of UV damage and Moisture reabsorption.

I) Any extra or remaining flowers that were not used in preservation will be held for a short time after completion and then disposed of without prior notice to the customer. We cannot return any unused flowers, items or containers.

J) Due to the demand and expertise of our work we cannot guarantee a delivery date, we provide you with an estimate only and keep you updated along the way.

L) Your flowers and items that have been accepted and preserved will remain the property of Blooming Keepsakes, until they are paid for in full. Your order will not be dispatched until all monies due clear our bank.

N) If your remaining invoice is not finalised within 5 weeks of it being issued to you, and without prior payment arrangements with us, we have the right to cancel your order and dispose of your flowers and items.

P) Blooming Keepsakes reserves the right to include and add extras to your keepsake if we feel it will enhance it. Including, but not limited to, foliage, flowers, branding and/or ribbon.

Payment/s

DEPOSIT - A $300 deposit is required to secure your booking and can be made directly through our website. Once your flowers arrive to our studio, we will contact you to confirm with you your chosen selection of keepsakes.

The balance of your order, minus your deposit, is due approximately 3-4 months later. We will contact you via email to arrange final payment with you.

Alternatively, if you would like to pay your balance sooner, please get in contact with us and this can be arranged.

Pay In full- If you know what keepsake/s you would like already, you can add these to you cart and checkout which will also secure your preservation booking with us.

If you pay in full and then change your mind on your selected keepsake/s, you can still change your order, up until we receive your flowers at our studio by emailing us.

Pay in 4 - We offer both Afterpay and Paypal at checkout.

Any remaining balance will be issued to you via an invoice.

Return Postage may be between $26.95 and $36.95 for Resin/Small pressed frames and $170-$240 for Museum frames. This will be calculated after final selection of your keepsakes and will be added to your invoice.

Once we have started preservation on your flowers, you can add too, but not reduce the size of your order.

DROP OFF BY APPOINTMENT ONLY

Your flowers ~ In bloom for a lifetime TM

BLOOMING KEEPSAKES

SERVICING AUSTRALIA WIDE

Home

TERMS & CONDITIONS

A) You as our customer give consent to allow Blooming Keepsake to preserve and design your flowers in whichever way we feel best, using our expert knowledge and discretion based on the selection of flowers provided to us by you.

​

​

C) A $300 deposit or a pay in full purchase is required to secure your booking with us. Once paid, 25% of this is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you and arrange a full refund.​

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​

E) If you feel strongly that you would like a certain flower or colour featured from your Bouquet or Spray included in your finished keepsake, please let us know so we can ensure it is included.

​

​

G) Any flowers/personal items which have been encapsulated cannot be removed from the Keepsake.

​

​

- We do not send images of your flowers throughout the preservation process as no photographs are permitted to be taken within our humidity-controlled environment due to the risk of UV damage and Moisture reabsorption.

​

I) Any extra or remaining flowers that were not used in preservation will be held for a short time after completion and then disposed of without prior notice to the customer. We cannot return any unused flowers, items or containers.

​

J) Due to the demand and expertise of our work we cannot guarantee a delivery date, we provide you with an estimate only and keep you updated along the way.

​

​

L) Your flowers and items that have been accepted and preserved will remain the property of Blooming Keepsakes, until they are paid for in full. Your order will not be dispatched until all monies due clear our bank.

​

​

N) If your remaining invoice is not finalised within 5 weeks of it being issued to you, and without prior payment arrangements with us, we have the right to cancel your order and dispose of your flowers and items.

​

​

P) Blooming Keepsakes reserves the right to include and add extras to your keepsake if we feel it will enhance it. Including, but not limited to, foliage, flowers, branding and/or ribbon.

​

Payment/s

​

DEPOSIT - A $300 deposit is required to secure your booking and can be made directly through our website. Once your flowers arrive to our studio, we will contact you to confirm with you your chosen selection of keepsakes.

The balance of your order, minus your deposit, is due approximately 3-4 months later. We will contact you via email to arrange final payment with you.

Alternatively, if you would like to pay your balance sooner, please get in contact with us and this can be arranged.

​

Pay In full- If you know what keepsake/s you would like already, you can add these to you cart and checkout which will also secure your preservation booking with us.

If you pay in full and then change your mind on your selected keepsake/s, you can still change your order, up until we receive your flowers at our studio by emailing us.

​​

Pay in 4 - We offer both Afterpay and Paypal at checkout.

​

Any remaining balance will be issued to you via an invoice.

Return Postage may be between $26.95 and $36.95 for Resin/Small pressed frames and $170-$240 for Museum frames. This will be calculated after final selection of your keepsakes and will be added to your invoice.

Once we have started preservation on your flowers, you can add too, but not reduce the size of your order.

C) A $300 deposit or a pay in full purchase is required to secure your booking with us. Once paid, 25% of this is non-refundable, unless your flowers are lost in transit or arrive in an unsalvageable condition, in which we will advise you and arrange a full refund.